Add Device: Mac or Windows PC
Tap “Add Device,” then select Mac or Windows PC.
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Setup is Super Easy
Follow the instructions on the screen, check the boxes next to each step, and then tap “Start Searching”.
Your device should appear in the list.
Download
The Remote Helper app enables apps to control your computer and stream video and audio files to your devices. The helper app only works on your local network.
Install
Install the helper app on your computer. The app is free and can be installed on as many computers as you need.
Connect
Both devices must be on the same network. It can be a new network created on your computer or even your iPhone hotspot.
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Security
The app implements standard network security measures, like an encrypted connection over HTTPS. If you enable “Ask to grant access for unknown devices” in the helper app settings, you will get a prompt each time an unknown device tries to establish a connection with your computer. It is up to you to allow or deny access. You can change this for any device in the helper app settings.
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Later, you can review and change permissions using the Devices screen in the helper app.
Problems connecting
While the app works out of the box for most people, every computer has its own set of apps installed, like firewalls and antivirus software, and every network is different, so problems may arise.
If your device doesn’t appear in the list, you might want to use a QR code (a simple way to tell the app your computer’s IP address) to connect to your computer. Click the helper app icon and select “Show QR Code”.
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Then tap “Scan QR Code” in the mobile app and scan the code.
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Peer-to-Peer
On a Mac, you can also use peer-to-peer (direct Wi-Fi connection). Enable peer-to-peer in both the mobile app and the helper app on your Mac.
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If the app on your iPhone or iPad can’t find your computer after downloading and installing the helper app, I recommend that you perform a short and easy diagnostic to help us better understand where the problem lies.
- Please check that the app has permission to use Local Network: open iOS Settings > select the app from the list > turn on the Local Network switch.
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If your iPhone has a Personal Hotspot, enable it and connect your computer to it. Then restart the app and see if it works. If the app works, the problem is with your network. See below for more details.
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If you can’t use Personal Hotspot on your iPhone, create a new network on your computer (both Mac and Windows operating systems support this), and connect to it on your iPhone or iPad. Then restart the app and see if it works. If the app works, the problem is with your network. See below for more details.
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If the app doesn’t work after you perform steps #1/#2, the problem is your computer. See below for more details.
Fixing Network Issues
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Restart your router (disconnect the power plug, wait for a couple of seconds, and plug it in again).
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Check your firewall settings (on your computer/router).
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Public networks (in hotels, schools, libraries, etc.) block connections between devices. Create a new network on your computer and use it instead.
Fixing Computer Issues
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Restart your computer
If the app is still not working
Add Device: Apple TV
Tap “Add Device,” then select Apple TV.
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Setup is Super Easy
Follow the instructions on the screen, check the boxes next to each step, and then tap “Start Searching”.
Your device should appear in the list.
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Security
Your Apple TV should display a 4-digit PIN code, which you will have to enter in the mobile app.
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Problems connecting
Make sure your Apple TV and your device are connected to the same network.
Only Apple TV 4K models are supported.
Add Device: iPad
Connection
- Install the app on both devices and launch it.
- On your iPhone, choose Add Device.
- Follow the steps.
- When asked, open Control via Bluetooth on your iPad and select iPhone from the list.
- If it’s the first time connecting, wait for the pairing dialog and choose Pair on both devices.
- Finally, open the added device on your iPhone and control your iPad using the app.
Troubleshooting
- Delete the iPhone device from your iPad’s Bluetooth settings.
- Delete the iPad device from your iPhone’s Bluetooth settings.